Please read these Terms of Service carefully before subscribing to or using the Dispatch AI service operated by Dispatch Digital LLC (“Company,” “we,” “us,” or “our”). By completing your subscription purchase, activating a free trial, or otherwise using the Service, you (“Customer”) agree to be bound by these Terms.
Dispatch AI provides an AI-powered voice receptionist service (“Alex”) that answers inbound phone calls, qualifies leads, captures job details, and delivers SMS notifications to the Customer’s designated phone number. The Service operates on a subscription basis and is designed for independent contractors and small businesses in home services, including HVAC, plumbing, electrical, and landscaping.
New Customers may receive a 14-day free trial. No charges apply during the trial. At trial end, your subscription converts to a paid plan unless cancelled beforehand.
The standard fee is $299.00/month, billed monthly in advance via Stripe. You authorize recurring charges at the start of each billing cycle.
Each subscription includes 1,000 minutes/month. Additional minutes are billed at $0.20/min, calculated at end of each billing cycle.
We may modify pricing with at least 30 days’ written notice to your email. Continued use after the notice period constitutes acceptance of new pricing.
All fees are non-refundable except as required by law. Cancellation takes effect at end of the current billing period.
You may use the Service solely for lawful business purposes. You agree not to:
You are solely responsible for ensuring your use of the Service complies with the Telephone Consumer Protection Act (TCPA), the Telemarketing Sales Rule (TSR), and all applicable laws. We expressly disclaim liability for your failure to obtain required consents.
You acknowledge the Service uses an AI voice agent. You are responsible for any applicable disclosure obligations in your jurisdiction regarding automated systems.
You agree to provide accurate registration information and maintain confidentiality of your credentials. Notify us immediately at [email protected] of any unauthorized account access.
The Service uses AI to handle calls and generate responses. We do not guarantee accuracy, completeness, or reliability of AI-generated content, including lead qualification or revenue outcomes. You assume full responsibility for business decisions based on information captured by the Service.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, DISPATCH DIGITAL LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR REVENUE. OUR TOTAL LIABILITY SHALL NOT EXCEED THE FEES PAID BY YOU IN THE THREE (3) MONTHS PRECEDING THE CLAIM.
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
You agree to indemnify and hold harmless Dispatch Digital LLC from any claims arising out of: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law; or (d) claims by third parties arising from interactions handled by the Service on your behalf.
These Terms remain in effect while you maintain an active subscription. Either party may terminate at any time. We may suspend or terminate access immediately for violations of these Terms.
These Terms are governed by the laws of the State of New York. Disputes shall be resolved in the state or federal courts in Dutchess County, New York.
We may modify these Terms with at least 14 days’ email notice. Continued use after the effective date constitutes acceptance of revised Terms.